From the Navtrak Blog - Ven·dor ac·count·abil·i·ty

Accountability: an obligation or willingness to accept responsibility.
Sounds simple enough, doesn't it? But how does the concept of accountability transfer into the corporate world? Specifically, in high-tech companies like ours that offer GPS tracking services, -where promising "immediate" ROI's and "free trials" is the norm?
We've been around since 1990 (and our sister B2B communication companies for 30+ years), which makes us, , "industry veterans," and as such we've seen countless vehicle tracking companies come and go. The ones that make it, like us, do business the right way – by treating each customer as a partner, and realizing that if the customer doesn't succeed, we don't succeed.
Read more: http://navtrak.wordpress.com/2010/05/24/gps-tracking-video/